Recording
Listening Section 4
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StrategyNote Completion
The rule
Follow the order of the recording. Predict answer types from context.
Keep in mind
- Answers come in order
- Watch word limits carefully
Part 1 · Questions 31–35
- One of the most damaging forms of workplace conflict is persistent 31.
- Bullying typically reflects a desire to assert 32______ over legitimate disagreement.
- Some conflicts come down to simple clashes of 33.
- Others are 34______, arising from poorly designed reporting lines.
- Managers sometimes contribute to conflict through 35.
Part 2 · Questions 36–40
- Resolving conflict begins with rebuilding 36______ in both parties.
- Leaders must articulate new 37______ of cooperation to replace old frictions.
- Teams benefit from a more 38______ culture where decisions are genuinely shared.
- Underpinning effective resolution is 39______ for every colleague's worth.
- When parties cannot resolve conflict alone, a skilled 40______ can help rebuild dialogue.
Transcript
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